Frequently Asked Questions!

My item hasn't arrived yet, what should I do?

For UK, please check that you have received an "Item has been dispatched" note. Some deliveries can take up to SEVEN working days from the day you receive this note.

For International, please also check that you have received an "Item has been dispatched" note. If FOURTEEN working days have elapsed please Contact Us and we will endeavour to find out what's going on.

Can I cancel my order?

Under UK/EU law, you are able to cancel an order within SEVEN working days of receiving it. Please Contact Us and we will cancel the order and refund all monies given. If in the case of custom made products, the item has been agreed on, produced according to your specification and it is fit for purchase, you cannot cancel it. This is stated on the custom made product pages. For more information, please read this article from the UK Government's Consumer rights website.

There is a problem with my item, what should I do?

Please Contact Us with details of the problem, and we will act accordingly. 

You haven't answered my email, are you ignoring me?

Heavens no! Sometimes at Hyperloop Towers, we get so inundated with orders that we are locked in the workshop making hoops and have little time to check emails. Please bear with us and we WILL get back to you, and that is a promise!

How can I pay?

You can currently pay either by PayPal, or by cheque. 

Do you accept Credit/ Debit cards?

Yes we can accept credit/debit cards through paypal. If you choose the option pay by paypal in the checkout it will lead you to the paypal site where you can pay by credit card without having a paypal account. If you find this confusing in any way, please feel free to contact us and we will endeavour to walk you through the process.

I need to make a large order, what should I do?

Please Contact us and tell us what you need. We may well be able to give you a discount for large orders.